Shipping Policy
Shipping Policy
At Touch And Mend (TAM), we aim to deliver your skincare essentials safely, quickly, and transparently. This Shipping Policy outlines how we process, ship, and deliver your orders across India.
This policy applies to all orders placed on website url.
At a Glance
| Stage | Timeline |
|---|---|
| Order Processing | Within 1–2 business days |
| Dispatch | Within 24–48 hours after processing |
| Delivery (Metro Cities) | 2–4 business days |
| Delivery (Non-Metro Areas) | 4–7 business days |
Note: Timelines are estimates and may vary based on location, courier delays, or external factors.
1. Where We Ship
By using this website or placing an order, you confirm that:
- We currently ship across India only
- We do not offer international shipping at this time
- Orders cannot be delivered to P.O. boxes or restricted locations
2. Order Processing
By using this website or placing an order, you confirm that:
- Orders are processed within 1–2 business days (excluding Sundays and public holidays)
- Once processed, your order is handed over to our courier partner for dispatch
- Orders placed after 2:00 PM IST may be processed the next business day
You will receive an order confirmation email immediately after placing your order.
3. Shipping Charges
- Free shipping may be offered on orders above a certain value (as displayed on the website)
- For orders below the free shipping threshold, a standard shipping fee will be applied at checkout
- Any promotional free shipping offers are time-bound and may change without notice
4. Delivery Timelines
Delivery timelines depend on your location:
- Metro Cities: 2–4 business days
- Tier 2 & Tier 3 Cities: 3–6 business days
- Remote / Rural Areas: 5–7 business days
Please note:
- Delivery timelines are estimates, not guarantees
- Delays may occur due to weather conditions, courier disruptions, strikes, or unforeseen circumstances
5. Order Tracking
Once your order is dispatched:
- You will receive a shipping confirmation email and/or WhatsApp message
- This will include your tracking ID and courier partner details
- You can track your order in real time using the provided link
If you do not receive tracking details within 48 hours of dispatch, please contact us.
6. Cash on Delivery (COD)
- COD is available on selected pin codes
- A small COD fee may be charged (if applicable, it will be shown at checkout)
- Please ensure someone is available to accept and pay for the order at delivery
We reserve the right to disable COD for users with repeated failed deliveries or suspicious activity.
7. Delivery Attempts
Our courier partners will typically attempt delivery 2–3 times.
If delivery fails due to:
- Incorrect address
- Unavailability of the recipient
- Refusal to accept the order
The order will be marked as Return to Origin (RTO).
8. Undelivered & Returned Orders (RTO)
If your order is returned to us:
- We will contact you to arrange re-delivery or refund
- Re-delivery will require additional shipping charges
- Refunds (if chosen) will be processed minus original shipping charges
9. Delayed Deliveries
While we aim for timely delivery, delays may occur due to:
- High order volumes (sales, launches)
- Courier partner disruptions
- Weather conditions or natural events
- Remote location accessibility
In such cases, we will keep you informed via email or WhatsApp.
10. Damaged Packages in Transit
If your package appears tampered, damaged, or opened at delivery:
- Do not accept the package, or
- Accept it only after noting the issue with the delivery agent
Then immediately contact us at info@touchandmend.in within 24 hours with:
- Photos of the package
- Order number
- Description of the issue
We will investigate and resolve the issue as per our Cancellation & Refund Policy.
11. Incorrect Shipping Information
Please ensure all details are correct at checkout:
- Full name
- Complete address with landmark
- Correct phone number
We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
12. Split Shipments
In some cases:
- Your order may be shipped in multiple packages
- This usually happens when items are sourced from different warehouses or become available at different times
You will receive separate tracking details for each shipment.
13. Contact Us
For any questions, concerns, or feedback regarding these Terms & Conditions:
Brand: Touch And Mend (TAM)
Company: Anaso Enterprises
Email: info@touchandmend.in
Customer care number: +91 90411 82002
Response Time: We aim to respond to all queries within 2 business days
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
